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    Refund Policy

    Understanding our refund and cancellation terms for your bookings

    Overview

    At Sundiva Travel, we understand that sometimes plans change. This refund policy outlines the terms and conditions governing refunds for bookings made through our platform.

    Service Provider Terms

    All refunds are subject to the terms and conditions of the service providers, including but not limited to hotels, transportation companies, tour operators, and activity providers.

    Eligible Refunds

    Timely Cancellations

    Cancellations made within the allowed time frame specified at the time of booking are eligible for a full refund with no deductions or administrative fees.

    To be eligible for a full refund, your cancellation request must be received before the specified deadline.

    Non-Refundable Bookings

    Circumstances Where Refunds Are Not Available

    • Non-Refundable Bookings: Bookings explicitly marked as "non-refundable" at the time of purchase.
    • Special Offers: Bookings made under special offers, promotional rates, or discounted packages.
    • Late Cancellations: Cancellations made after the specified cancellation deadline.
    • No-Shows: Failure to arrive for your booked service without prior cancellation.

    Refund Processing

    Processing Time and Method

    Refunds will be processed using the original payment method. Processing typically takes 7–14 business days.

    Requesting a Refund

    To request a refund, please contact our customer service team:

    Agreement to Policy

    By completing a booking with Sundiva Travel, you acknowledge that you have read, understood, and agree to be bound by this refund policy.